A health assistant’s procedures are affected by own communication, ethics and organization in many instances. For efficiency, a health assistant has to also recognize required proficiencies, the style of occupation and prevailing environment. The paper will elaborate three instances in which a health assistant’s procedures were affected by personal principles, organization and communication of the health assistant.
The first instance illustrates how a health assistant’s actions were influenced by the communication element. An arthritic woman had lost her husband in the immediate past. The woman was battling with her disease in a hospital lobby and still visibly mourning her husband. To add insult to injury, a patient who was friends with the departed husband was asking how the husband had died. The receptionist health office aide noticed the woman’s agony and her extreme discomfort in the prevailing circumstances (http://www.
oppapers. com/essays/Medical-Role-Influencing-Factors/151299). The health assistant walked out of the receptionist enclosure, approached the distraught woman and touched her warmly. The assistant inquired whether the lady would be more comfortable waiting at another location. This show of concern made the woman more composed. The health office aide’s empathy with the bereaved lady is good examples of how a model health assistant ought to behave.
The health assistant illustrated to the distraught woman that she truly was devoted to and was concerned about the bereaved woman’s wellbeing in line with the American Association of Medical Assistants (AAMA) dogma. In another instance, a patient’s illness had been erroneously diagnosed and inappropriate medications prescribed for them. That same day, upon realizing the error, the doctor who had attended to the patient about three hours earlier urgently called the health assistant and requested her to immediately trace the patient’s file.
That particular health assistant had the habit of clearly and distinctively filing patients’ records as they came. Patients’ phone contacts were conspicuously shown in the very first page of the file. There were no incidences where files were strewn all over the place making it extremely hard to locate a particular file. Thanks to the health assistant’s orderliness, the file was promptly retrieved and the patient called to warn them against taking the earlier prescribed medication.
The prompt and orderly personality of the health assistant was very critical since the patient said that she had just had her supper and was contemplating taking the medication. Episode three involves a health assistant’s ethical principles influencing their actions. One health ethical principle expressly defends the rights of patients to privacy as regards their health records. A man who had previously divorced his wife discreetly approached a health assistant and requested for a copy of his former wife’s hospital records.
He explained that he wanted to use them against his former wife in an ongoing divorce lawsuit. The health assistant was even offered a tidy sum of money if he complied. However, the health assistant remained firm and categorically told the man that’s he couldn’t compromise medical ethics for whatever reason. In addition, the health assistant informed the health facility management of the estranged man’s intentions and thus the particular records in question were kept under lock and key in safe custody.
This action of the health assistant facilitated the indirect protection of the former patients’ integrity and privacy (http://www. ama-assn. org/ama/pub/physician-resources/medical-ethics/ama-code-medical-ethics/principles-medical-ethics. shtml). References AMA – Principles of medical ethics – retrieved on 3rd April 2009 from http://www. ama-assn. org/ama/pub/physician-resources/medical-ethics/ama-code-medical-ethics/principles-medical-ethics. shtml