Debra Hunt Health Care Communication Communication is defined as the process of sending and receiving messages (2010). Communication is essential part of life that continues to need refinement when communicating with different individuals. Sometimes barriers can make communication a difficult task to accomplish. Communicating with others can involve verbal and nonverbal techniques.
So in my paper I will discuss, how effective communication incorporates the basic elements of communication, how basic elements differ from the basic rules of health care communication, how a provider can encourage a reluctant consumer to communicate candidly, and how cultural differences influence communication. Effective communication plays a vital role in every different type of relationship, rather it’s professional or personal.
According to Chapter 1, “Effective communication involves more than understanding the message, it involves understanding shared thoughts, feelings, wants, needs, and intentions of the communicators” (Chapter 1 Communication Concepts). The basic elements involves the sender, receiver, message, channel, and feedback which helps the communication process between two individuals.
To communicate effectively, the sender needs to use verbal and nonverbal techniques when trying to get the message across, to always make sure to use eye contact when trying to receive the message, do not try to get distracted or do something else when the sender is trying to communicate with you, and always use gestures and facial expression so the sender knows you are paying attention. The message is always going to be the crucial element of communication.
The message is not what it always tends to be, but more of how the receiver perceives it to be. Channel is face to face communication and can be use by shaking hands (2010). Feedback is going to be where the receiver is asking questions, making comments to show that they understood what was being said (2009). There are many ways the basic elements of effective communication differs from the basic rules of health care communication. According to Du Pre’ “Health communication is shape by many influences including goals, skills, cultural orientation, situational factors, and considerations of other people’s feelings”.
(Chapter 1 Communication about Health: Current Issues and Perspectives). Communication in the health care profession affects the care to patients. In health care profession it is best to communicate clear, concise, and direct to whom the person you are communicating with it. It is very important to never use ambiguous terminology with patients who may not understand the terms and will end up getting confuse of what you are trying to say. There are going to be times in the health care workplace where you get in difficult situations, but it is best to always be open minded and calm.
In Chapter 1, Du Pre makes the statement that “one effective measure of communication is how well the participants feel their goals have been met. ” (Communication about Health: Current Issues and Perspectives). In health Care, it is important to communicate effectively to give the best quality care to patients and to help them with their concerns and questions (2009). When you use effective communication, it can help health care providers be organized and let things run more efficiently. There are ways and methods to encourage a reluctant consumer to communicate candidly.
First off, you always need to ask the right questions and listen to what the consumer has to say. Your body language and attitude can affect the consumer and it is important to pay attention how you come off to them. You may not know how you are coming off, so be careful of how it might perceive to the consumer. When you let the consumer bring their thoughts, feelings, and wishes into the conversation it can cause them to be open to communicate.
You always want to understand the wants and needs of a consumer in order to provide the best quality care to them and help them to open up and communicate with you. Following these methods can help the communication between you and the consumer. In health care, cultural differences is one of the most important thing to take into consideration when communicating. Every culture has different ways of communicating with others. Some cultures use less personal space and touch when communicating with others.
While some cultures use friendly exchanges, such as hand shaking as a way of open communication. Some cultures, it is not okay for women to look other health care providers in the eyes because they see it as being disrespectful. In some cultures, people communicate loudly and assertive and some speak softly. It is just important to take in consideration of other backgrounds, customs, and beliefs. Effective communication is an essential part of life that continues to need refinement.
Communication is a way for individuals to get their message across to the receiver. Everyone has a different meaning of what communication means. It is important to know how basic elements differ from the basic rules of health care communication and how different cultures have a different way of communicating.
Always try to encourage open communication and watch your tone and how others perceive what you are saying. References Sylvester, J. (2009). Communication. Primary Health Care, 19(4), 2. Retrieved from http://search. proquest. com Cheesebro, T. , O’Connor, l. , & Rios, F. (2010). Communication in the Workplace. Retrieved from htt//portal. phoenix. edu/medialibrary/embedreader. urn:isbn:9780136136910:ch01. html Du Pre’, A. (2005, 2000). Communicating About Health: Current Issues and Perspectives, 2e. Retrieved from htt//portal. phoenix. edu/mediallibrary/embedreader. un:isbn:9780072862942:dupre- ch01. html