Guidelines for systems review and maintenance procedures

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After completion of the Pilot Testing Procedures and the system implementation has been completed, the system will need to be reviewed periodically to ensure that it is operating at a high level of performance and to the user’s standards. The initial review will occur 3 months after implementation. The original focus groups will be included, as well as asking for additional participants who would like to review the program. In addition, a survey will be put on-line which will prompt the customers to review their satisfaction with the service overall.

After this initial feedback, the development team will make any additional changes deemed necessary and roll these out to the users. Another review process will occur at 6 months and then again at one year, following the same procedures. System maintenance is the responsibility of the consulting team. They are responsible for and programming defects or problems detected over time. If there are system modifications desired after the initial completion, these will be completed at an additional fee and as a separate project. Sequence of Activities 1. Project Planning a. Activities i. Definition of Scope.

ii. Development of Initial Project Plan iii. Communication of Roles and formation of the Project Team b. Deliverables i. Project Plan ii. Budget c. Primary Responsibility i. Project Manager ii. Marketing Director 2. System Specifications a. Activities i. Focus Groups ii. Interviews iii. Pilot Sessions b. Deliverables i. Data Dictionary ii. Data Design Flowchart iii. User Interface Design Document c. Primary Responsibility i. Staff Coordinator ii. User Coordinator iii. User Interface Manager 3. Systems Design a. Activities i. Coding of Web Pages/ User Interface ii. Development of Database iii.

Security Implementation b. Deliverables i. Completed Web Site ii. Completed Database iii. Functioning Security and Stability c. Primary Responsibility i. Technical Team Lead ii. Programming Manager 4. Pilot Testing of System a. Activities i. Develop test cases ii. Users work within system on day to day basis iii. Technical troubleshooting iv. Functional troubleshooting b. Deliverables i. Completed Test Cases ii. User Sign-Off c. Primary Responsibility i. Staff Coordinator ii. User Coordinator iii. User Interface Manager 5. Rollout and Maintenance of Finished Project a. Activities i. Rollout announcement ii.

Enrollment iii. Training Sessions iv. Review Process b. Deliverables i. Rollout Announcement ii. Training Materials iii. Survey and Focus Group Results c. Primary Responsibility i. Staff Coordinator ii. User Coordinator iii. User Interface Manager Conclusion – Announcement of System Rollout The Fitness Center is pleased to announce a new tool that will greatly help you achieve your fitness needs! We have listened to your needs and have created a system by which you can take greater control over your fitness program! We invite all members to enquire at the information desk about this exciting new program.

We are sure you have seen the new computer terminals within the facilities. Available from both these terminals and your home computer is access to your personalized fitness program. Within this program you are able to input all of your current fitness activities, your fitness statistics, and you fitness goals. With just a few clicks of a button, the system is able to analyze this information and create a personalized plan for your fitness maximization. In addition to your personalized information, this system also contains information to aid you in your workout programs.

Here you can find detailed instructions on using the equipment and free-weights within the centers, aerobics and other class schedules, as well as all additional activities organized by The Fitness Center such as swimming, basketball, and volleyball to name a few. Please try this new system during the introductory period entirely free of cost! We are sure that this will become an essential tool in the management of your fitness program. Remember, you can even input information from home and run analysis from the comfort of your own location! The staff at the front desk will be happy to get you started in this extraordinary offer.

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