Fire and Emergency Services Company Officer 4th Edition

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Supervision at station life is ___ ___
relationship oriented

Supervision responding to emergency is ____ ___
task oriented

NFPA ____ describes duties of fire officer
1021 (Standard for Fire Officer Professional Qualifications 2003)

Press relase can be submit in ___ ___-leaving it to the reporter to in details or in ___ ___ as though it was a script
outline form
narrative form

Parts of letter (page176)
Heading
Opening
Body
Conclusion

Three most common forms of communications are
informal interpersonal
formal oral
written

Communication that consists of casual language and frequent changes of speaker roles
Interpersonal communication

Most effective channel for issuing order is
in person

Body motion and position while speaking
Kinesics

Vowel sounds or tone used to creat verbal message
Paralanguage or vocalics

Gestures that take place of verbal communication (thumbs up)
Emblems

Gestures to assist the understanding of verbal message (use hand to show length)
Illustrators

Gesture with verbal expression of feeling (facial grimmace)
Affect displays

Gestures use to control flow of conversation (nodding)
Regulators

Gestures use to relieve stress
Adaptors

Eurocentric view of time. Strict with schedule
Monochronic

Relax view of time.
Polychronic

Average of time listening by adult and student
42.1
50-75%

Line item accounting is for ___ ____
budgetary control

Preliminary budgets for the upcoming fiscal year often start with
the previous year

During which step in budget process does the chief review the budget with the fire department
Implementation

Which step in the budget process begins first
Planning

Capital budget includes projected ___ purchases lasting ___ than one year
major
more

The budget process steps are:
Planning
Preparation
Implementation
Monitor Process
Evaluation
Revision

The fire service customers base include
internal customers
external customers
stakeholders

What is the primary method to determine the needs/wants/desire of customer service
listen to feedback

___ is a legal obligation or responsibility
Liability

Limit sentence length to no more than ___ words
20

Provide important points at the __ of the page
top

__ __ provide a brief review of the key points so reader understand the main points
executive summary

First step in preparing a narrative report is
to determine the purpose of the report

Well written report requires
only complete sentences and proper grammar

__ report is chronological in nature
progress

Most important component in nonverbal is
eye contact

3 components used in redundancy during teaching are
introduction
speech body
conclusion

The __ x ___ rule correlates to maximum lines down and maximum words accross
6 x 6

Never answer ___ __ questions by the media
what if

The process of preparing a speech centers on the
intended audience

Keep statistics to a ___ in presentation
minimum

Categories of record keeping at company level are
Maintenance
Activity
Personnel

Back-up record is needed to ensure
continuity in case of system failure

Distribution paths that records can take are
archive for final storage or to the branches of organization that can benefit

__ files are required for day to day files
active

Maintenance records are kept in 2 categories known as
preventive and corrective

___ ____ is the process of presenting formal speeches to groups
oral communications

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