The hospital has an elaborate and effective system of communicating the desired values to its employees. First, on joining the organization, new recruits are made to undergo some initial training by the human resources department, where they learn about the culture of the organization among other things. Second, the department organizes periodic seminars and workshops in which the performance of employees in relation to adherence to the set organizational ethics and values is discussed, evaluated, and all members given an opportunity to suggest improvements.
Further, there exist strong disciplinary measures for failing to abide by the set values. Measurement of the performance of the culture: Because of the relatively new culture that was established and whose objectives are actively practiced, the hospital has been widely acknowledged for offering high quality service to patients and further continues to receive high satisfaction ratings by patients. Moreover, the established culture has been linked to the substantial savings generated from costs that the hospital has recorded in recent years.
The turnover of employees, especially nurses has significantly fallen, too. Communicating the culture to customers in all dealings: The organization has put in place mechanisms through which its values and ethics are designed to be communicated to its clients as well as the general public. The major channel that is used is periodic publications of the general manual of the organization in which its ethics and core values are published.
Circulars are also posted in the hospital’s Notices Boards which are aimed at educating the patients about ethics and the values of the organization, and in addition encourage them as well as the general public to assist the organization implement the ethics and values by not engaging in unethical acts, and reporting whenever they notice such acts being done by employees. Conclusion; [Insert]Hospital has in place a remarkable organizational culture with fairly good mechanisms to maintain it.
The organization, however, needs to keep reviewing its ethics and core values that define its organizational culture in order to keep pace with the ever evolving clients’ needs, which are mostly driven by the increased awareness by consumers brought about by advancement of Information Communication Technology, especially the internet.
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