Chapter_13

F
“Communication climate” refers to the free flow of ideas within an organization.

T
Relationships generally begin with cautious conversation.

T
The closing to a conversation may be verbal, nonverbal, or both.

T
Interpersonal communication encompasses the verbal and nonverbal skills used in one-to-one and small-group interactions.

F
On a self-managed team, some members have more responsibility for the finished product.

F
Once damaged, a relationship cannot be repaired.

T
Writing teams face the same challenges as teams formed for other purposes.

T
Participating on a team can positively impact an individual’s business knowledge and result in enhanced visibility in the organization as well better project management skills.

F
One-to-one oral communication is less valuable in business than is one-to-one written communication.

T
Only those who play a role in reaching a group’s goals should be invited to a meeting.

F
It is inappropriate for the leader of a meeting to set time limits for the topics on an agenda.

F
Agendas are less important for audio and video conferences than for face-to-face meetings.

T
In collaborative writing, the task of analyzing the receiver is done by the group.

T
The attitudes, personal qualities, social graces, and habits that make someone a good employee and compatible coworker are referred to as “soft skills.”

F
The second stage of conversation, the exchange, is delivered using the direct plan.

F
Being aggressive during a conversational exchange demonstrates your enthusiasm for the topic being discussed.

F
Fast-paced questioning shows your interest and stimulates discussion.

F
Constructive feedback and criticism are different names for the same process.

F
Having two or more people work together to draft a document is effective and efficient.

F
During a meeting it is the responsibility of the recorder to keep the group focused and not allow the discussion to stray off topic.

T
Relationships cannot be repaired unless the participants are willing to let go of the problem that caused the breakdown.

F
A process-improvement team draws its strength from the perspectives and diverse viewpoints its members represent.

F
Your goals when facilitating conflict resolution are to identify who was at fault and to have him or her apologize.

F
Webcasting is real-time, two-way communication.

F
A person’s status within the organization should be considered when a team evaluates the contributor’s ideas.

T
Webconferencing is a two-way synchronous communication.

T
Traditional teams are bound by time and location; virtual teams are not.

T
The anonymity of virtual discussions or meetings can reduce an individual’s fear of disapproval; as a result, participation increases.

T
The main purpose of constructive feedback is to help people understand where they stand in relation to the expected job behavior.

T
One benefit of keeping teams to ten or fewer members is that contributions are likely to be more balanced.

A
An open-ended question
a. can be used when background information is required.
b. does not work well if the receiver or situation is emotional.
c. may be leading.
d. may be perceived as threatening.

A
A small group meeting participant spends most of his or her time
a. listening.
b. organizing materials.
c. speaking.
d. taking notes.

B
Creating and holding a mental image of the person with whom you are conversing by telephone will
a. give the impression the other person is important.
b. help you keep the conversation focused on the other person.
c. make your voice sound professional.
d. minimize the potential for in-person interruptions.

B
The three most common communication styles are
a. aggressive, assertive, and direct.
b. passive, aggressive, and assertive.
c. passive, aggressive, and direct.
d. passive, assertive, and indirect.

D
On her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer. Shannon knows she must offer constructive feedback to the employee, so she decides to
a. concentrate more on her verbal than on her nonverbal message.
b. minimize the impact of her criticism by speaking in general terms.
c. speak to the employee early Monday morning.
d. stress the benefits the receiver will gain by modifying his/her behavior.

D
You are trying to persuade colleagues in a branch office in another state that changes in Crater Mountain Hospital design are necessary before it goes out for bids. You want to present the changes and the benefit to your company and the client of making these proposed changes. Which of the following would be the most effective communication method for you to deliver your message?
a. Audio conference
b. Letter
c. Telephone call
d. Video conference

B
The quality of thinking that emerges from small-group meetings
a. has no relationship to what one person can achieve alone.
b. is usually higher than one person can achieve alone.
c. is usually lower than one person can achieve alone.
d. is usually the same as one person can achieve alone.

A
The conflict resolution technique of compromise should be used when
a. some areas of agreement exist.
b. the relationship has been long-term.
c. the situation is an emergency.
d. the situation may be repeated.

B
Which of the following web-assisted technologies allows you to store a presentation and watch it at a later time?
a. Voice over Internet Protocol (VoIP)
b. Web caching
c. Web conferencing
d. Webcasting

B
Jordan Ragsdale has been the chair of a committee within his firm for over a year. Michelle Wymer became a member of the group about a month ago. Since joining the committee, Michelle has made few if any comments, yet Jordan knows she has creative ideas to share because she has discussed them with him outside of the group’s regular weekly meeting. Jordan wants to encourage Michelle to speak at meetings. What should he do?
a. Ask Michelle to take notes.
b. During the meeting, ask Michelle direct questions related to her area of expertise.
c. Criticize Michelle privately.
d. Discuss the situation with another committee member and ask that person to talk to Michelle.

Aggressive behavior Standing up for one’s rights in a negative manner that violates the rights of others Assertive behavior Standing up for one’s rights and others using open, honest and direct communication WE WILL WRITE A CUSTOM ESSAY SAMPLE ON …

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collaboration cooperative effort among healthcare providers, staff, and multiple organizations who work together to accomplish a common mission communication the exchange of thoughts, messages, or information WE WILL WRITE A CUSTOM ESSAY SAMPLE ON ANY TOPIC SPECIFICALLY FOR YOU FOR …

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