a. can be used when background information is required.
b. does not work well if the receiver or situation is emotional.
c. may be leading.
d. may be perceived as threatening.
b. organizing materials.
d. taking notes.
a. give the impression the other person is important.
b. help you keep the conversation focused on the other person.
c. make your voice sound professional.
d. minimize the potential for in-person interruptions.
a. aggressive, assertive, and direct.
b. passive, aggressive, and assertive.
c. passive, aggressive, and direct.
d. passive, assertive, and indirect.
a. concentrate more on her verbal than on her nonverbal message.
b. minimize the impact of her criticism by speaking in general terms.
c. speak to the employee early Monday morning.
d. stress the benefits the receiver will gain by modifying his/her behavior.
a. Audio conference
c. Telephone call
d. Video conference
a. has no relationship to what one person can achieve alone.
b. is usually higher than one person can achieve alone.
c. is usually lower than one person can achieve alone.
d. is usually the same as one person can achieve alone.
a. some areas of agreement exist.
b. the relationship has been long-term.
c. the situation is an emergency.
d. the situation may be repeated.
a. Voice over Internet Protocol (VoIP)
b. Web caching
c. Web conferencing
a. Ask Michelle to take notes.
b. During the meeting, ask Michelle direct questions related to her area of expertise.
c. Criticize Michelle privately.
d. Discuss the situation with another committee member and ask that person to talk to Michelle.